Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
I am proud to say that I am a client of Preston Grafton Insurance Agency.Amanda R.“I am proud to say that I am a client of Preston Grafton Insurance Agency. Kelly is extremely professional, considerate, and diligent! We did have an incident with an Erie Insurance Adjuster that I was not pleased about, but Kelly was on it and still is! She cares about her clients and does the right thing, rather than what is easiest or convenient. Furthermore, her staff is a reflection of her leadership. You will not be disappointed when choosing this business as your insurance agency!”
I recommend them to EVERYONE who is looking for an insurance provider!Megan G., Pittsburgh, PA“It’s tough to get excited about something like insurance, but Kelly and her team are unbelievably awesome. I have multiple policies through Preston & Grafton and have contacted them about various things (chip in my windshield, moving, adding my engagement ring just to name a few) numerous times. Each and every time, I am taken care of SO quickly and I am blown away by the level of customer service that I receive.
They take something that is not super fun to deal with and make it pleasant. I don’t know the first thing about insurance and they explain things to me in a way that I understand, and help me to get the best value as well as the right coverage.
I am SO happy that I came across Kelly and her team!! I recommend them to EVERYONE who is looking for an insurance provider!”
- I found Preston/Grafton were very competitive and got me the best rate!Randy R., Wexford, PA
“When shopping agency’s I found Preston/Grafton were very competitive and got me the best rate! And when I recently had my total loss, there was no back and forth with them, I called them and the Owner took my call personally and had everything taken care in a very timely manner! I’ve heard horror stories about some company’s when there is a wreck involved, but w Preston/Grafton it was smooth sailing!”
Every single time I call, I am thankful...Joe R., Pittsburgh, PA“The staff sets the standard for customer service.
My wife and I have several policies, all through Kelly and the Preston Grafton Agency… Home, Auto, Life, Business… everything. Nothing that we couldn’t get from 10 minutes online with any other 1000 providers, or with a simple phone call. That’d be easy. What really stands out about this agency is their customer service, it is second to none.
When you call their office, you will get your call answered, by one of a handful of outstanding people that they hire… a PERSON answers the phone… no automated “Push 1 for claims… Push 2 for sales… ” maze to navigate. When you talk to them, they are ALL OVER the issue you are having. Seriously. They explain options, review what was covered, follow up, and re-follow up. They never get impatient, they never let you slip through the cracks, they never leave questions unanswered.
Unfortunately, I’ve had to call their office for unfortunate incidents in the past. A few examples: A drunk driver drove through my property and heavily damaged some of my property. I called Kelly the next morning, sent her my security camera footage and she had a claim number AND an adjuster scheduled to meet me before the police had gotten me the police report or the driver’s info! Oh, and Kelly personally took the call… while she was in the hospital… in labor!!!
I had to call the office another time while my wife and I were sitting in a closing for a house we were buying. Like most closings go, there are hiccups to iron out. I needed a document immediately from our insurance agent. Kelly took the call, as she stepped out of a wedding, to get us what we needed. I had the Certificate of Insurance in a few minutes from her office. No delay, no excuses that she was tied up… she gave me her cell number though just in case the calls didn’t get forwarded from their office and we needed anything else that day.
Every single time I call, I am thankful that they take a few minutes to go over all our coverage, and to make sure we are covered. They advise, and we adjust as needed. This is very reassuring, especially when a kid texting on his cell phone runs though a stop sign and you t-bone him… after you get done being mad at him, you get your documents out to show the officer, and you realize you KNOW you’re covered, and there won’t be any delays getting you back on the road again.”
- They have great rates and saved me hundreds on both my car and home insurance.Jackie F., Pittsburgh, PA
“One of the best insurance agency’s! They have great rates and saved me hundreds on both my car and home insurance. They are always easy to reach and if I ever have a question they are always back to me the same day with the answer. They make me feel like I am a priority and a very important customer! I couldn’t ask for better agents! Thanks Kelly and Ryan!”
- Kelly and Ryan provide the best service you could ask for!April R., New Castle, PA
- I switched my car insurance to Preston & Grafton and saved...Blaire N., Hillsville, PA
“I switched my car insurance to Preston & Grafton and saved a significant amount of money! After a short time being insured, I was involved in two accidents. Both times these accidents occurred after work hours. One was on a Saturday evening and the other one was at 5:30 AM. Kelly responded to both of my phone calls instantly and provided me with excellent customer service! I am so happy I switched and couldn’t be happier with the services they have provided for me!
” - TG
- CVCarly V., Wexford, PA
“Tomiann ws referred to me by a friend, and she didn’t disappoint. She was knowledgeable and took the time to educate me (whose head spins when talking about Ins). She was kind, patient, and pleasant, even when I was switching coverages around to find the best options for me. After finalizing my plan, I have complete faith Tomiann will go to bat for me with any Insurance needs. Highly recommend.”
- MSMallory S., Wexford, PA
“When looking for insurance quotes and lower rates, Tomiann is the agent to contact. She helped walk me through switching both auto and home insurance to a much lower rate than I was paying before. She was professional and prompt. She took the time to be patient and thorough when explaining different options. I highly recommend her for your future needs!”
- CS
- HDHarry D., Pittsburgh, PA
“This is a great group of people – always helpful and responsive. Erie insurance is good too – I pay for the home insurance rider that covers things like underground pipes and equipment breakdowns. This past winter my furnace gave out and Erie paid for a new one – very easy process with no hard time given. I used the same rider to cover a cell phone that was damaged on my property and that process was just as easy. That being said, after filing these claims (using the home insurance rider that I pay extra for) Erie jacked my rate by 33%. P&G tried but wasn’t able to do anything about it, and Erie Corporate wouldn’t do anything about it. So-time to start shopping! But what can I say – filing claims and contacting Erie for non-claim questions has always been easy and I would recommend this insurance company and P&G.”
