Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- I recommend them to EVERYONE who is looking for an insurance provider!
“It’s tough to get excited about something like insurance, but Kelly and her team are unbelievably awesome. I have multiple policies through Preston & Grafton and have contacted them about various things (chip in my windshield, moving, adding my engagement ring just to name a few) numerous times. Each and every time, I am taken care of SO quickly and I am blown away by the level of customer service that I receive.
They take something that is not super fun to deal with and make it pleasant. I don’t know the first thing about insurance and they explain things to me in a way that I understand, and help me to get the best value as well as the right coverage.
I am SO happy that I came across Kelly and her team!! I recommend them to EVERYONE who is looking for an insurance provider!”
- They are just amazing.
“They are just amazing. So caring and their customer service is top notch! I would recommend them to anyone! I have spoke with every person there, they have the best personalities and will go the extra mile for you! Kelly and Ryan are professionals that invest in their customers!”
- I found Preston/Grafton were very competitive and got me the best rate!
“When shopping agency’s I found Preston/Grafton were very competitive and got me the best rate! And when I recently had my total loss, there was no back and forth with them, I called them and the Owner took my call personally and had everything taken care in a very timely manner! I’ve heard horror stories about some company’s when there is a wreck involved, but w Preston/Grafton it was smooth sailing!”
- I was so amazed I referred my father and grandfather...
“Choosing this insurance agency was one of the best decisions I made. Not only did they make sure that all my policy’s had better coverage than before, they also saved me money. They are so friendly and not to mention they can get things done fast. I was so amazed I referred my father and grandfather and they switched to them too. THANK YOU PRESTON & GRAFTON AGENCY!!!”
- It is the full package with impeccable customer service...
“Preston Grafton Insurance Agency is a 5 star agency! It is the full package with impeccable customer service, professionalism, broad array of capabilities, and an exemplary staff!! Kelly and Ryan have gone out of their way to help my family and I find the best coverage for our unique needs. They are VERY intelligent and well-versed in the industry, and no one can come close to their low prices! Kelly, Ryan, and their wonderful staff are always available to answer any of our questions, and I feel very fortunate we found them to trust with our insurance needs!”
- Every single time I call, I am thankful...
“The staff sets the standard for customer service.
My wife and I have several policies, all through Kelly and the Preston Grafton Agency… Home, Auto, Life, Business… everything. Nothing that we couldn’t get from 10 minutes online with any other 1000 providers, or with a simple phone call. That’d be easy. What really stands out about this agency is their customer service, it is second to none.
When you call their office, you will get your call answered, by one of a handful of outstanding people that they hire… a PERSON answers the phone… no automated “Push 1 for claims… Push 2 for sales… ” maze to navigate. When you talk to them, they are ALL OVER the issue you are having. Seriously. They explain options, review what was covered, follow up, and re-follow up. They never get impatient, they never let you slip through the cracks, they never leave questions unanswered.
Unfortunately, I’ve had to call their office for unfortunate incidents in the past. A few examples: A drunk driver drove through my property and heavily damaged some of my property. I called Kelly the next morning, sent her my security camera footage and she had a claim number AND an adjuster scheduled to meet me before the police had gotten me the police report or the driver’s info! Oh, and Kelly personally took the call… while she was in the hospital… in labor!!!
I had to call the office another time while my wife and I were sitting in a closing for a house we were buying. Like most closings go, there are hiccups to iron out. I needed a document immediately from our insurance agent. Kelly took the call, as she stepped out of a wedding, to get us what we needed. I had the Certificate of Insurance in a few minutes from her office. No delay, no excuses that she was tied up… she gave me her cell number though just in case the calls didn’t get forwarded from their office and we needed anything else that day.
Every single time I call, I am thankful that they take a few minutes to go over all our coverage, and to make sure we are covered. They advise, and we adjust as needed. This is very reassuring, especially when a kid texting on his cell phone runs though a stop sign and you t-bone him… after you get done being mad at him, you get your documents out to show the officer, and you realize you KNOW you’re covered, and there won’t be any delays getting you back on the road again.”
- I switched my car insurance to Preston & Grafton and saved...
“I switched my car insurance to Preston & Grafton and saved a significant amount of money! After a short time being insured, I was involved in two accidents. Both times these accidents occurred after work hours. One was on a Saturday evening and the other one was at 5:30 AM. Kelly responded to both of my phone calls instantly and provided me with excellent customer service! I am so happy I switched and couldn’t be happier with the services they have provided for me!